Network incident
#31
Hello,
Until now we have not communicated until now regarding this difficult week that we are currently having. We are facing very big disruptions. We understand that these disruptions impact our customers' business and we apologize for this.
We urgently paid for a temporary solution to be able to guarantee the proper functioning of our infrastructure.
We are sincerely sorry for the inconvenience caused.
Updates
Follow-up — Temporary solution put in place
Hello,
We have implemented the temporary solution. We are awaiting the announcement of our prefixes.
We are sorry for the inconvenience caused.
29/03/2024, 22:45
Follow-up — Various technical issues
Hello,
We have various technical problems with our temporary IP transit (network link), the service provider is investigating the problem.
We are doing everything we can to restore all of your impacted services.
30/03/2024, 16:18
Follow-up — Follow up
Hello,
The network has returned but not yet fully stable, you may still experience disruptions in the coming hours/days. We continue to do everything we can to keep your services online.
01/04/2024, 09:28
Follow-up — DNS issues
Hello,
Some of our customers may have DNS issues, we are investigating.
Please note, however, that our network still remains disrupted despite the resources we have put in place.
EDIT: We found the origin of the problem. This one has been resolved. We continue to monitor our infrastructure.
01/04/2024, 15:59
Follow-up — Stabilized infrastructure
Hello,
We see that the infrastructure is stabilized, we continue to monitor the situation.
04/04/2024, 09:17
Maintenance ended — Incident ended
Our team resolved the issue.
Our team apologizes for the inconvenience caused.
04/04/2024, 12:00
Affected services